Technical
1Who do I contact if I experience problems viewing the film?
Go to the Contact section of eggup.com. Send an email to our tech support team.
2Do you provide Technical Support
Yes! We provide technical support via email or skype.
3How secure is EggUp?
Technology Security
Nothing is 100% secure. Eventually, anything can be hacked if the technology is left alone. We constantly update our security encryption and policies to prevent hacking.
Transaction within the Egg Security
We are utilizing PayPal. You will be assured the highest industry standard in secure transaction. Paypal has invested time and money thus making them the leaders in E-commerce and the standard in the internet community.
Communication between the Egg to the server Security
Very secure. We understand the concerns for media security. We understand the concerns and anxieties of what the content producers goes through that is why we incorporate 3 levels of Digital Rights Management (DRM). Also, by utilizing 2 types of SSL, we are able to insure the connection between the Egg and the server is fully encrypted.
Nothing is 100% secure. Eventually, anything can be hacked if the technology is left alone. We constantly update our security encryption and policies to prevent hacking.
Transaction within the Egg Security
We are utilizing PayPal. You will be assured the highest industry standard in secure transaction. Paypal has invested time and money thus making them the leaders in E-commerce and the standard in the internet community.
Communication between the Egg to the server Security
Very secure. We understand the concerns for media security. We understand the concerns and anxieties of what the content producers goes through that is why we incorporate 3 levels of Digital Rights Management (DRM). Also, by utilizing 2 types of SSL, we are able to insure the connection between the Egg and the server is fully encrypted.
4Is it safe to submit my Credit Card information?
Yes! We are using Paypal which uses SSL encryption for security. Your Paypal Business Account is subjected to several verification procedures to maintain the highest levels of security, trust, and protection. Learn More
5Is our data safe? Where is the data hosted?
Eggup.com follows standard industry practices in ensuring your .EGG’s and data are backed up and safe. We employ redundant secure servers and regularly back up all data. We are pleased to have partnered up with a major hosting company. Their professionalism and knowledge of the internet business has far surpassed our requirement.
6Is our data backed up in case of an emergency?
Data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down. Our uptime is over 99%.